Returns & Refunds

We hope you are happy with your Bavari order. If you change your mind, you may cancel and return eligible items in accordance with the terms below.

Change-of-Mind Returns

You have 14 days from the day you receive your order to notify us that you wish to cancel and return it.

After notifying us, you then have a further 14 days to send the goods back to us.

You can notify us by:

• emailing info@bavarishop.com, or

• using our Return Form.

You do not have to use the Return Form, but including your order details will help us process your return more quickly.

Condition of Returned Items

Items may be tried on for fit only. They must not be worn for an event or occasion, washed, altered, damaged or otherwise used beyond what is necessary to check the fit, appearance and condition of the item.

Please take particular care when trying on clothing. Returned items must be free from:

• make-up, fake tan or other cosmetic marks

• deodorant or perspiration marks

• perfume, smoke or other strong odours

• food or drink stains

• pet hair

• damage, pulling, stretching or alterations

• signs that the item has been worn rather than simply tried on

Please keep all original brand tags attached while trying the item on and return the item with its original packaging wherever possible.

Removing a tag does not automatically remove your statutory rights. However, missing tags, damaged packaging or other signs of handling may be taken into account where they have reduced the resale value of the item.

If an item has been handled or used beyond what is necessary to establish its nature, characteristics and fit, and this has reduced its value, we reserve the right to make an appropriate deduction from the refund to reflect that loss in value.

Items that have clearly been worn for an event or used beyond trying them on will not be treated as being in unused condition, and any resulting reduction in value may be deducted from the refund.

This does not affect your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

How to Return Your Order

Before returning an item, you must notify us of your return by emailing info@bavarishop.com or completing our Return Form.

Once your return has been registered, we will provide you with the current return address and return instructions.

Please do not send a return before receiving the return instructions from us.

Unless the item is faulty or we have agreed otherwise, the customer is responsible for the cost of returning unwanted goods. Returns must be sent by post or parcel carrier. We do not offer in-person customer drop-off or returns.

We strongly recommend using a tracked service and keeping proof of postage until your refund has been completed.

Refunds

Once your return has been received, we will inspect the item before processing your refund. The refund for returned goods will be based on the amount actually paid for the item at the time of purchase, including any discounts or promotional reductions applied to the order.

Refunds will be made to the original payment method unless another method has been expressly agreed.

If you cancel and return your entire order, any standard outbound delivery charge paid to Bavari will also be refunded where required by applicable consumer law. If you selected a delivery option costing more than our standard delivery service, such as Express or Next-Day Delivery, the additional delivery premium is not refundable. If you return only part of an order and retain other items from that order, the original delivery charge is not normally refundable.

The cost of returning unwanted goods is the responsibility of the customer.

We may withhold the refund until we have received the returned goods or you provide acceptable evidence that they have been sent back, whichever occurs first.

Refunds will be issued within the applicable statutory timeframe.

Once the refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account.

Orders Cancelled Before Dispatch

If you contact us to cancel your order before it has been dispatched or handed over to a courier, we will cancel the order where possible and refund the amount paid, including any delivery charge paid to Bavari.

Once an order has been dispatched, the normal returns process applies.

Same-Day Courier Orders

Where you arrange and pay for your own courier, such as Uber Courier, that delivery service is contracted and paid for directly by you.

Any courier charges paid directly to a third-party courier provider are therefore not collected by Bavari and cannot be refunded by Bavari.

Exchanges

If you would like a different size or item, please contact us as soon as possible.

Many of our current products are final remaining stock and will not be restocked, so exchanges are strictly subject to availability.

We cannot reserve or guarantee an alternative size or style until the exchange has been agreed.

For change-of-mind exchanges, the customer is responsible for return postage and any applicable delivery charge for the replacement item.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, incorrect or not as described, please contact us at info@bavarishop.com as soon as possible and provide your order details.

Where appropriate, we may ask you to provide photographs of the issue before arranging the next step.

Your statutory rights are separate from our change-of-mind returns policy. Where goods are faulty, damaged or not as described, we will provide the appropriate remedy in accordance with applicable consumer law.

Items That Cannot Be Returned

Certain statutory exceptions to the right to cancel may apply, including:

• goods made to your specifications or clearly personalised

• sealed goods that are unsuitable for return for health protection or hygiene reasons once the seal has been broken

This does not affect your rights where an item is faulty or not as described.

International Customers

Customers outside the UK are responsible for the cost of change-of-mind returns unless otherwise required by applicable law.

Mandatory consumer rights applicable in the customer's country are not affected by this policy.

Late or Missing Refunds

If we have confirmed that your refund has been issued but it has not yet appeared in your account, please allow the processing time advised by your bank or payment provider.

If you still have not received your refund after that time, please contact us at info@bavarishop.com.

Your Statutory Rights

Nothing in this Returns & Refunds Policy limits or excludes any statutory consumer rights that apply to your purchase.