Frequently asked Question

FAQ – Products, Orders & Delivery

Ordering & Finding the Right Product

How do I find the right product?

Browse our available collections or use the search function to find a specific item.

As we are currently selling our final remaining Bavarian costume stock, some styles and sizes are available only in very limited quantities and will not be restocked.

How do I choose the right size?

Please refer to our Size Guide and check the measurements provided for the product before ordering.

For the best fit, measure yourself using a soft measuring tape and compare your measurements with our sizing information.

If your measurements fall between two sizes, choose the size that best accommodates your largest measurement.

How should a Dirndl fit?

A traditional Dirndl is designed to be fitted around the bodice and waist rather than loose.

Some styles include corset-style lacing or other adjustable details which allow a small amount of flexibility in the fit.

How should Lederhosen fit?

Genuine leather Lederhosen naturally soften and adapt slightly to the body through wear.

We therefore recommend choosing the size closest to your measurements rather than intentionally sizing up.

Depending on the model, the fit may also be adjusted using the belt, suspenders or rear lacing.

If you are unsure about sizing, please contact us before ordering.

Physical Shop & Customer Collection

Do you have a physical shop in London?

No. Bavari is an online-only retailer.

We do not operate a physical shop, showroom or fitting room in Covent Garden, Neasden or elsewhere in London.

Our registered office is not a retail location.

Can I collect my order myself?

No. We do not offer in-person customer collection.

If you urgently need an order in London, we may be able to accommodate a same-day courier collection instead.

Same-Day London Courier Collection

I need my Oktoberfest outfit today. Can you help?

Possibly. If you are in London, we can often accommodate same-day courier collection from our Neasden, NW2 fulfilment location.

Please contact us before placing your order and let us know roughly when you would like your courier to collect, for example:

within the next two hours

this afternoon

this evening

after a particular time

If we can accommodate your requested collection time, we will confirm this and provide you with a discount code to remove the standard postage charge.

You then:

place and pay for your order through our website;

receive the collection postcode and our contact mobile number from us;

arrange and pay for your own courier, for example through Uber Courier;

send us the courier details and expected arrival time; and

preferably share the live courier journey with us so we can be ready to meet the driver.

Where available, please send us the vehicle type, registration number and expected arrival time.

We will hand the prepared order directly to the courier on arrival.

Please do not book a courier until we have confirmed that your requested collection time is available.

Same-day courier collection is subject to availability.

Payment

Which payment methods do you accept?

Available payment methods are displayed at checkout and may include:

major credit and debit cards

PayPal

Shop Pay

Google Pay

Apple Pay

other payment methods supported by our checkout

Shipping & Delivery

Where do you deliver?

We deliver throughout the United Kingdom, as well as to Ireland and selected European countries.

Enter your delivery address at checkout to see whether delivery is currently available to your destination and which delivery options apply.

We currently do not ship to the United States.

Which delivery companies do you use?

Orders are generally dispatched using a parcel carrier such as EVRI, Yodel or a similar delivery provider.

The carrier used may vary depending on the parcel and delivery destination.

When will my order be dispatched?

We aim to dispatch orders placed before 2:00 pm UK time on the same working day where possible.

Orders placed later in the day, at weekends or on bank holidays will normally be processed on the next working day.

How long does delivery take?

Available delivery options and estimated delivery times are shown at checkout.

UK orders will typically arrive within a few working days of dispatch, depending on the delivery service selected.

Delivery estimates provided by carriers are not guaranteed unless expressly stated otherwise.

Will I receive tracking information?

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

How much does delivery cost?

Delivery charges are calculated at checkout according to the destination and delivery method selected.

For more information, please see our Shipping Policy.

Will I have to pay customs charges?

For orders delivered outside the United Kingdom, customs duties, import taxes or other charges may apply depending on the destination.

Where applicable, these charges are the responsibility of the customer unless stated otherwise.

Changing an Order

Can I change my order after placing it?

Contact us as soon as possible if you need to change your order.

We fulfil orders quickly, so changes cannot be guaranteed once an order has entered fulfilment.

Once an order has been dispatched or handed to a courier, we are unable to change the delivery address.

Returns

Can I return an item?

Yes. If you change your mind, you have 14 days from receiving your order to notify us that you wish to return it.

After notifying us, you then have a further 14 days to send the goods back.

Full return conditions are set out in our Returns & Refunds Policy.

How do I start a return?

Please notify us before sending anything back by either:

completing our Return Form, or

emailing info@bavarishop.com.

Once your return has been registered, we will provide you with the current return address and return instructions.

Please do not send a return before receiving the return instructions from us.

Returns must be sent by post or parcel carrier. We do not offer in-person returns or customer drop-off.

Who pays for return postage?

For an ordinary change-of-mind return, the customer is responsible for the cost of returning the goods.

Different rules may apply where goods are faulty, damaged, incorrect or not as described.

What condition must returned items be in?

Items may be tried on for fit, but they must not be worn for an event or occasion, washed, altered or otherwise used beyond what is necessary to check the fit and condition.

Returned items must be free from signs of wear including:

make-up or fake tan

deodorant or perspiration marks

perfume, smoke or other strong odours

food or drink marks

pet hair

damage, stretching or alterations

Please keep the original brand tags attached while trying the item on and retain the original packaging.

Where handling or use has reduced the value of an item, we may make an appropriate deduction from the refund in accordance with applicable consumer law.

How much will I be refunded?

The refund for the returned goods is based on the amount actually paid at the time of purchase, including any discount or promotion applied to the order.

Refunds are normally made to the original payment method.

Please see our Returns & Refunds Policy for full details.

Can I exchange an item?

Yes, subject to stock availability.

However, many of our products are final remaining stock and will not be restocked, so we cannot guarantee that another size or style will still be available.

Contact us as soon as possible if you would like to arrange an exchange.

Product Care

How should I care for my Bavarian clothing?

Always follow the care label attached to the garment.

How should I care for Lederhosen?

Genuine leather Lederhosen require specialist care and should not be machine washed.

We recommend:

brushing away surface dirt with a soft brush;

airing the Lederhosen after use;

storing them in a cool, dry and well-ventilated place;

keeping them away from direct heat and prolonged sunlight; and

using an appropriate leather-care product when necessary.

For significant staining or specialist cleaning, we recommend using a cleaner experienced in genuine leather garments.

Contact & Customer Support

How can I contact Bavari?

You can contact us through:

Email: info@bavarishop.com
Website Messenger: available through Bavarishop.com

You can also reach us through our official social-media accounts.

We aim to respond as quickly as possible, particularly during the Oktoberfest season and for urgent London orders.

Please note that Bavari is an online-only retailer and does not provide in-person customer service at our registered office or fulfilment location.