Send Us a Message

If you would like to return an item or request a change to an order that has not yet been dispatched, please use the form below.

Please include your order number, name and contact details so we can deal with your request as quickly as possible.

Returning an Order

You have 14 days from receiving your order to notify us that you wish to return an item. Once you have notified us, you have a further 14 days to send the goods back.

Please do not send your return before receiving our return instructions. Once your return has been registered, we will provide you with the current return address and any information required.

For change-of-mind returns, the customer is responsible for the return postage. We strongly recommend using a tracked service and keeping your proof of postage.

Returns must be sent by post or parcel carrier. We do not offer in-person customer drop-off.

Condition of Returns

Items may be tried on for fit but must not have been worn for an event or occasion, washed, altered or otherwise used beyond what is necessary to check the fit and condition.

Returned items must be free from signs of wear, including:

• make-up or fake tan
• deodorant or perspiration marks
• perfume, smoke or other strong odours
• food or drink stains
• pet hair
• damage, stretching or alterations
• signs that the item has been worn rather than simply tried on

Please keep the original brand tags attached while trying items on and retain the original packaging.

Once received, returned items will be inspected before a refund is processed.

Refunds

Your refund will be based on the amount actually paid for the returned item at the time of purchase, including any discount or promotion applied.

Refunds will normally be issued to the original payment method used for the purchase.

Once we have issued a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

For full information regarding refunds, delivery charges, faulty items and your statutory rights, please see our Returns & Refunds Policy.

Exchanges

If you would prefer a different size or item, please contact us as soon as possible.

Many of our products are final remaining stock and will not be restocked, so exchanges are strictly subject to availability and cannot be guaranteed.

For change-of-mind exchanges, the customer is responsible for return postage and any applicable delivery charge for the replacement item.

Gifts

If you received an item as a gift and would like to return it, please contact us using the form below and provide the original order number where available.

Any refund will normally be issued to the original payment method used to purchase the order.

If you would prefer an exchange, this will be subject to the availability of our remaining stock and cannot be guaranteed.